Shipping policy

Shipping Policy Lohuis Solutions

Version 06-10-2026

1. Processing and dispatch

1.1 Orders for items in stock that are placed and paid for before 12:00 noon on a working day are, in principle, shipped the same working day. Orders placed after 12:00, at weekends or on public holidays are shipped the next working day.

1.2 If an item is out of stock, this is shown on the product page or we will contact you about the expected delivery time.

1.3 Delivery times are indicative and depend on the carrier. Delays at the carrier do not entitle you to compensation; for consumers the statutory maximum delivery period of 30 days applies.

2. Carriers and tracking

2.1 We ship with DHL or a comparable carrier, depending on destination and size. You will receive a tracking code by email as soon as the shipment has been registered.

2.2 A shipment that, according to the tracking information, has been delivered to the address provided, to a pick-up point of your choice or to a neighbour, is deemed to have been delivered.

2.3 At checkout you will see the expected delivery date for each shipping method. DHL Express is the fastest option (usually 1–3 working days after dispatch, 2–4 working days to the United States).

3. Shipping costs

The rates below apply per order. Within the EU they include VAT; for destinations outside the EU we do not charge Dutch VAT. The exact amount is shown at checkout based on the delivery address and weight.

Destination	DHL	DHL Express (up to 2 kg / 2–5 kg / 5–10 kg)
Netherlands	€6.95 — free from €100.00	€39.95 / €49.95 / €84.95
Belgium, Germany, Luxembourg	€15.95 up to 2 kg; €17.95 above	€56.95 / €72.95 / €119.95
Austria, France, Italy, Spain, Portugal, Ireland, Poland, Czech Republic, Slovakia, Hungary, Slovenia, Croatia and Romania	€19.95 up to 2 kg; €24.95 above	€71.95 / €99.95 / €190.95
Denmark, Sweden, Finland, Estonia, Latvia, Lithuania, Bulgaria and Greece	€29.95 up to 2 kg; €37.95 above	€71.95 / €99.95 / €190.95
Malta and Cyprus	—	€71.95 / €99.95 / €190.95
Norway	—	€74.95 / €104.95 / €189.95
United States	—	€79.95 / €129.95 / €219.95
United Kingdom (business customers only, from €175 excl. VAT)	—	€64.95

For destinations not offered at checkout, you can request a quote via info@lohuissolutions.nl.

4. Shipping outside the EU

4.1 We ship to Norway, the United States and the United Kingdom exclusively with DHL Express. The customs documents are sent digitally with the shipment. We deliver on a DAP basis: import duties, local VAT or sales tax and carrier handling fees are borne by the recipient and are not collected by Lohuis. For these countries, product prices exclude Dutch VAT.

4.2 United Kingdom: we only supply business customers with a UK VAT number and an EORI number, with a minimum order value of €175 excluding VAT. Enter your UK VAT number at checkout or email it, together with your EORI number and order number, to info@lohuissolutions.nl. Without a valid UK VAT number we cannot ship the order; we will cancel it and refund the full amount.

4.3 If a shipment is refused or not collected and is therefore returned to us, the return costs and any customs charges will be deducted from the refund.

4.4 Lohuis is not responsible for delays at customs.

5. Missing or damaged shipments

5.1 If you have not received your shipment although the tracking shows it as delivered, please report this within 5 working days via info@lohuissolutions.nl. We will then start an investigation with the carrier; this usually takes up to 14 working days.

5.2 If the shipment turns out to be lost, we will arrange a replacement delivery or, if that is not possible, a refund. For consumers, Lohuis bears the transport risk until delivery; for business customers, the risk passes on handover to the carrier, and we will recover the damage from the carrier where possible.

5.3 Check the packaging on receipt. If the outer packaging is visibly damaged, have the courier note this if possible and take photos before opening the parcel. Report transport damage as soon as possible; business customers within 5 working days.

6. Collection

Collection in Geesteren (Heetkampweg 7A, the Netherlands) is possible by appointment during opening hours, Monday to Friday 09:00–17:00. Please contact us in advance.

7. Digital products and services

Repair manuals, OEM information and TSB access are delivered digitally via your customer account or by email; no shipping costs apply. Digital Service Plan accounts are handed over to you by email once registration with the manufacturer has been completed.